I’ve had to call a vendor for support and it’s already not going well. I’m not going to say which vendor, but I’ll tell you that I’m having problems with my SQL backups.
Anyway, I went online and filled out the form with all the info… OS, SQL version, etc… then I got the email from the support tech asking me for all this info.

I replied by saying I had already filled that stuff out when I created the ticket so why did I have to do it again? I don’t mean to be a difficult customer, but come on. Why do I have to do everything twice?